Family From The
A FUTURE WORLD IN WHICH HOSPITALITY TEAMS LOVE THEIR CAREERS, FEEL FULFILLED AND WAKE UP INSPIRED TO SERVE.
WE’RE ON A MISSION TO REDEFINE A CAREER IN HOSPITALITY AND INSPIRE OUR TEAM TO BE THE BEST VERSION OF THEMSELVES.
happy team = happy guests
Bolay was created to treat every team member like family and play a positive part in their journey through life. To change lives and make a positive impact on people.
To us, it’s just the right thing to do.
dna & values
Building pride into everything we do we ensure the highest standards and quality are met whilst bringing energy and fun to the party. Together we celebrate and share, collaborate, and win whilst our genuinely warm approach ensures the comfort and well-being of our people.
*our people - Guests, Team, Investors, Vendors, Community, and Servicemen.
From our team membersKeeping these Commitments to Our Team is half of the equation. The other half is Our Team keeping these commitments to Bolay.
To our guestOur guests want bold fresh food, served quickly, at the right tempera- ture by awesomely friendly people in an immaculate restaurant. Our goal is to be the best, and our Guests’ first choice for, fast casual food.
self responsibilityWorking hard ,doing what is necessary to learn your job, living the principles and Ethos, asking questions when you do not understand, and owning your actions results.
fresh - bold flavors, fastOur Guests want the same things for themselves and their family that we want for ours. They want their food fresh, safe and the don’t want to wait for it. They also want it to taste great and feel good about eating it. We keep our menu Bold and limited to the items we know people crave.
professionalismTaking pride in yourself and Bolay by knowing your job, meeting standards, and being a valued contributor.
exceptional serviceExcellent service doesn’t have to be fancy and complicated; it just has to be Excellent. Excellent service starts with great people. People, who enthusiastically please each Guest, offer all Our People genuine hospitality and who are welcoming, engaged, knowledgeable and able to connect.
the bolay attitudeBeing positive, friendly, engaged and open to change and challenge, having a sense of urgency, and being the kind of person others want to be around.
operational excellenceAn immaculate environment with impeccable standards, and extreme sense of urgency, and Team Members who are laser focused on meeting every Guests’ need.
team work - makes the dream workDoing your job, helping other Team Members to do theirs, asking for help before it is too late! Respectfully challenging others when they do not live the Bolay Way and enthusiastically supporting a decision once it has been made.
preparationEnsuring you have great people to work with, and setting you up for success by providing the training, knowledge, skills and tools you need to do your job to Bolay’s high standards.