FAQ

your questions, answered

  • General
  • App Program

TOP QUESTIONS

  • How do I get Bolay at my next event?

    We support the growth and sustainability of our local community, and we want to be involved in your next event! Bolay can provide catering for corporate events or holiday parties, and samples at your community events (Food & Wine shows, local sports tournaments, 5Ks & Community Races). To have Bolay attend your next big event, please submit a "Contact Us" form to the Bolay location nearest to you.

  • How do I set up a Bolay Fundraiser?

    We love to work with local schools, organizations and non-profits to host Bolay Fundraisers at your favorite restaurant. We give 20% back on the guest purchases that mention your organization at the cash register. To set up a Fundraiser, please submit application form on our Fundraiser page.

  • If I have a charity in need, or a donation opportunity, how can I get Bolay involved?

    We want to be the local restaurant you turn to when there is a need! If you have a local charity connection, or a donation opportunity, we want to learn more and see how we can help. Please send us all the information through the "Contact Us" form on the Bolay website, so we can then open up the conversation to help!

  • I tried to check in a receipt and it says “Check in limit reached”.

    For security purposes, we limit the guest to a certain amount of scans per day, and a minimum amount of time is required between two scans.  The suggestion to guests would be to wait and try again at a later time.

  • Can the guest check in on a receipt from 2 weeks ago?

    For security purposes, a receipt older than 15 days will not be accepted by the app.

  • I received a birthday offer, where did it go?

    Birthday offers are only valid for a limited amount of time.  Guests have to redeem the offer around their birthday. 7 days prior and 7 days after. 

  • How will I be notified that I have earned a reward?

    As a guest, you will receive an email and/or push notification.

  • Can I use a BolayGO offer or gift with another coupon?

    No, rewards and offers cannot be combined with any other offer.

  • Do I have to use all my gifts at once?

    You can only use one gift on a purchase at a time.

  • Does it cost money to be a BolayGo member?

    No, it's a free program. 

  • Is Bolay Fresh Bold Kitchen gluten-free?

    At Bolay Fresh Bold Kitchen, it is our pleasure to provide fresh and healthy meals to our guests that are 100% gluten-free and allergen friendly. We understand the importance of catering to various dietary restrictions, and we are committed to offering delicious and nutritious options for those with gluten sensitivities. All of our dishes are made with wholesome, fresh ingredients and are 100% gluten-free. We take careful measures to ensure that our kitchen is free from cross-contamination, so you can enjoy your meal with peace of mind. Whether you are following a gluten-free diet or simply looking for a healthy and satisfying meal, Bolay Fresh Bold Kitchen has something for everyone. Visit us today and discover the bold flavors of our gluten-free menu options!

  • How will I know if I earned or received a gift??

    You will receive a push notification through the app and/or an email depending on what notifications you signed up for. 

  • Will I get points on gift card purchases??

    No. We do not offer points as a part of this program. 

  • How do I earn points from my purchases?

    BolayGo is not a points program. We provide gifts and surprises throughout the year and offer a $5 referral bonus when you refer a friend to the app and they make their first purchase!

  • I had a Bolay gift in my account, but I can't find it. Where is it?

    Bolay gifts expire after a certain period, and they must be used in that timeframe stated in the gift details. When you receive a Bolay gift, please make sure your phone notifications are on and add Bolay.com's email address to your inbox folder instead of junk folder. We send special reminder notifications to make sure you use up your gifts before they expire!

  • I sent a gift card to a friend but I received a "Gift Card Revoked" notification. What does that mean? Can it still be used?

    Purchasing a gift card and then transferring it to a friend means you will receive a notification letting you know it is now in the hands of your friend! A "revoked" gift card means it is no longer accessible by you, the purchaser, but it is available for your friend to use since it was transferred. If you see this notification, then your friend is all set to go!

  • I sent my referral code to a friend, and they made a purchase, but I don't see the $5 gift in my account. What happened?

    Our BolayGo app has a fraud detector that does not allow you to sign up for more than 2 accounts and does not allow a transfer of referral to a new account being used by the same device. You can only refer to your friends, not your imaginary friends! 

  • I ordered through the BolayGo App but I am not satisfied with my order. How can I receive a refund?

    Within the BolayGo App, there is a special channel for support tickets. We want to make sure your order arrives with all the things you ordered, in a timely fashion and full of fresh flavor. Tap on the "More" section at the bottom right-hand corner of the app homepage, tap "Need Help" and choose a channel to submit for support. Select App Feedback and include all details on the order so we can work with our team to accommodate a refund. 

  • Where are the calories, nutritional values and allergens for Bolay Fresh Bold Kitchen?

    At Bolay Fresh Bold Kitchen, we take our guests' allergens and dietary needs seriously. We have compiled our nutritional information here. If you have specific inquires about ingredients, send us a message through our contact form!

  • My BolayGo App is having issues. Who do I contact for support?

    Within the BolayGo App, there is a special channel for tech support tickets. Tap on the "More" section at the bottom right-hand corner of the app homepage, tap "Need Help" and choose a channel to submit for support. Select App Feedback and include the troublesome area and any other challenges so we can remedy the issue. 

  • Can I buy stock in Bolay Fresh Bold Kitchen?

    If you're wondering whether you can invest in Bolay Fresh Bold Kitchen, the answer is no. Bolay is a corporately owned restaurant chain and is not a publicly traded company. As a result, its stocks are not available for purchase on any stock exchange. While Bolay's exceptional growth and success may make it an attractive investment opportunity, investing in private companies such as Bolay is usually reserved for accredited investors only. If you're interested in enjoying Bolay's delicious food and supporting its growth, your best bet is to visit one of its locations and enjoy a fresh, bold meal.

  • Is Bolay Fresh Bold Kitchen vegetarian and vegan friendly?

    Bolay Fresh Bold Kitchen is a vegetarian and vegan-friendly restaurant. More than 75% of Bolay is vegan. Our vegan-friendly options include: Asian Sweet Potato Noodles, Chopped Kale Salad, Spinach and Almond Salad, Forbidden Black Rice, Jasmine Rice, Cauliflower Rice. All of Bolay's vegetable offerings are vegan, including Sweet Chili Brussels Sprouts, Fire Roasted Corn, Balsamic Mushrooms, Herb Roasted Zucchini, Rosemary Potatoes, Maple Sweet Potatoes, Ginger Broccoli and Power Beans. Bolay also has Miso Glazed Tofu as a protein choice, and Chimichurri Tomatoes, Fresh Avocado, Pickled Red Onions and a selection of sauces. If you’re unsure what to pick, you can also ask at Team Member who would be willing to offer you tasty vegan and veggie bowl suggestions! 

  • Are there any Franchise opportunities for Bolay Fresh Bold Kitchen?

    If you're interested in owning a franchise of Bolay Fresh Bold Kitchen, unfortunately, there are no franchise opportunities available at the moment. Bolay is a corporately owned restaurant chain, and the company has not yet made any announcements regarding franchise opportunities. As of now, all Bolay locations are owned and operated by the company itself. However, Bolay has experienced rapid growth in recent years, and it's possible that franchise opportunities may become available in the future. If you're interested in keeping up-to-date with any news regarding Bolay franchise opportunities, be sure to check back on the company's website or social media pages.

  • Is Bolay Fresh Bold Kitchen hiring?

    If you're looking for job opportunities at Bolay Fresh Bold Kitchen, you'll be happy to know that Bolay is always on the lookout for talented individuals to join the team. Bolay is committed to creating a positive work environment and providing its employees with growth opportunities. To find out about current job openings at Bolay, we encourage you to visit our Careers Page. We've got a list of all the current job openings and provide detailed job descriptions, requirements, and application instructions. Whether you're interested in working as a team member or in a management position, there may be an opportunity for you at Bolay. So, if you're ready to join a dynamic and growing team and help bring the bold flavors of Bolay to customers across the country, be sure to check out the Bolay careers page today.

  • Does Bolay Fresh Bold Kitchen sell gift cards?

    Yes, Bolay Fresh Bold Kitchen sells gift cards! Gift cards for Bolay are available for purchase in-store and online

  • Does Bolay Fresh Bold Kitchen accept mobile payments like Apple Pay and Google Pay?

    Apple Pay and Google Pay are some of the many accepted payment methods at Bolay Fresh Bold Kitchen.

     

  • What are the prices like at Bolay Fresh Bold Kitchen?

    Bolay's prices are reasonable for the healthy, fresh, high-quality bowls and catering options. The Bolay Bols and Wraps start at a 9.99 price point, with the option to add on to your meal premium proteins and toppings.

  • Is there indoor and outdoor seating at Bolay Fresh Bold Kitchen?

    Yes, Bolay Fresh Bold Kitchen offers indoor and outdoor seating at nearly all of their locations. Whether you prefer the comfort of dining indoors or the fresh air and scenery of outdoor seating, Bolay has got you covered. Enjoy their flavorful and nutritious menu items in the ambiance that suits you best. With a commitment to providing an exceptional dining experience, Bolay ensures that both their indoor and outdoor seating areas are clean, comfortable, and inviting. So, whether you're in the mood for a cozy indoor meal or a breezy outdoor lunch, Bolay's got the perfect spot for you.

  • Does Bolay Fresh Bold Kitchen have takeout and delivery?

    Yes, Bolay Fresh Bold Kitchen offers both takeout and delivery options at all of their locations. Whether you're on-the-go or just prefer to enjoy your meal from the comfort of your own home, Bolay has got you covered. You can easily place your order online at Bolay.com or inside the BolayGo App and have it ready for pickup or delivered straight to your doorstep. Bolay's takeout and delivery options are designed to be both convenient and reliable, ensuring that your food arrives fresh and hot every time. 

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